EP Smoke Return & Refund Policy

EP Smoke Return & Refund Policy

Eligible return requests may be made within 14 days of purchase or receipt. Items must be unused, unopened where applicable, in their original condition and packaging, and accompanied by proof of purchase.

For health, safety, sanitation, regulatory, or product-integrity reasons, opened or used consumable, personal-use, age-restricted, clearance/final-sale, custom, or otherwise non-returnable merchandise may not be eligible for return where permitted by law.

Please inspect your order at pickup or delivery. If an item is damaged, defective, missing, or incorrect, contact EP Smoke promptly through the customer-support channels published on epsmoke.com so we can review the issue.

Approved refunds are handled according to the payment actually received. EP Smoke does not process online card payments through its customer Gateway. Cash and in-person debit transactions are reconciled through the applicable in-person process. Processing time can vary by payment method and financial institution.

This policy does not limit rights that cannot be waived under applicable law.